Unresolve a Defect

If you receive materials that are unacceptable, damaged, over, or short, Procore creates a 'defect' once you finalize the receipt. This allows you to track and resolve the issue directly within the Materials tool. Materials Administrators can reopen a defect if needed.

• Required User Permissions

• Resolving Defects that were Added to Inventory

  • You must have enough in inventory to remove what was added.

  • Inventory must be in the same location where it was originally added when the defect was resolved. If there is not enough inventory in that location, you can create a transfer.

• Inventory Impact

  • After you unresolve a defect, the 'Quantity Available' for the line item is adjusted in your inventory based on your previous Resolution Decision selection.

    • If the defective materials were added to available inventory, they are removed.

    • If the defective materials were not added to inventory, available inventory counts remain the same.

• For Customers with Financials

  • If the defect was in a purchase order where an invoice was created, a negative invoice will be created when you unresolve, so that the invoice dollar amount matches the usable materials.

• Resolve a Defect

1. Navigate to the project's Materials tool.

2. Click the Defects tab.

3. Click the defect ticket number.

4. Click Unresolve for the line item.

5. If required, select a storage location for the defective materials.

6. Optional: Add any resolution notes.

7. Click Unresolve to reopen the defect.